At least now he's made the claim I still have PROOF he's sent something different to what I ordered. I was (in addition to other reasons posted) reluctant to return the unsolicited item as I suspected once the proof left my hands he'd make this claim. What a scum bag. That is despite my forwarding PROOF he sent the wrong one. I've requested a replacement cd which i shouldn't have any problem aquiring. Have it returned, then issue a refund appropriately for seller fault or buyer fault. Samscosmetics 2019-01-27 06:13:31 UTC #11. If the reason for the return is a defective product, incorrect description, or wrong item sent, you will not have to pay the return shipping fees. In some cases they may just let you keep it. Maryland I bought a number of cds from bmgmusic.com... one of the cds was the wrong item. They swapped/switch out their defective one and sent their broken unit back to me. It sounds to me that you are completely in the right, so now is the time to be patient with Paypal and let them go through the process of resolving the dispute. Instead of a new computer mount I received a full new computer. If Amazon themselves sent out the wrong item, they would replace and provide a prepaid return label for the wrong item to be returned and if not returned within 30 days charge the buyers card for the item again, so you are not doing any different to what Amazon would do in similar circumstances. They have bought my item which is an identical models to theirs. This is to protect you from unscrupulous people. Advice Needed The seller had a listing for a 14k yellow gold chain, repeated in the title and description that it was yellow gold, and the pictures of the listing depicted a yellow chain. Now I think had I not told them it's unlikely they would have noticed but I'm a good little boy and let the retailer know. I sent an email to the address listed on the site asking for a refund or exchange, but have yet to receive a reply. I agree with you this is what I do it works fine:) As I have tried sending a prepaid label and they dont use it lol. A customer had opened a return request saying she received the wrong item. I offer a 30 day return so therefor the SNAD return was automatically approved by ebay. Similar to but different from "Wrong item was sent" (see below). If however you ordered something, were billed for it and a second one arrived and you weren’t billed you need to make whoever sent it aware of the mistake. I was wondering what your rights are as a consumer when something like this happens? Be aware that you may get hit with a restocking fee if the item is damaged due to misuse, missing parts, or unauthorized tampering. The law states that you do not have to return an UNSOLICITED item. I recently bought a bracelet from an online store, after waiting 3 weeks for it to arrive when it finally did I found it was the wrong item to the one I'd ordered. She had ordered a low value item, Product A, and stated she received something different, product B. I had sent a message apologizing and asking for a bit more information, such as what the packing slip said and what product she actually received. Re: Seller sent wrong item and won't refund unless I pay large shipping to return item overseas. Today, the package came back and the item that the buyer sent back is not the same one I sent to them. They want me to send the wrong item back to them and wait till they get it before they'll post out the correct item. Wrong item sent is often used for a return reason. What is the name of your state? Seller sent wrong item- do I have to pay for return postage? Received the wrong one... one of the cds was the wrong item and wo n't refund unless pay. 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